Terms of Use

Payment Methods

Only bank transfers are available.

Payment Deadline

Individual customers: Payment is required within 7 days of the reservation confirmation. However, if the event date is within 7 days of the reservation confirmation, payment must be made within 24 hours of the reservation confirmation.
Corporate clients: Payment is required at least one day prior to the event date.

Cancellation and Refund Policy

In case of cancellation, please contact us immediately via phone or email.

The following cancellation fees apply

Up to 34 days before the reservation date

No cancellation fee for unconfirmed reservations.
A 50% cancellation fee of the reservation cost for confirmed reservations.

From 34 days before the reservation date to the day of the event

No cancellation fee for unconfirmed reservations.
A 100% cancellation fee of the reservation cost for confirmed reservations.
Note: Some instructors and venues have different cancellation policies. In such cases, we will inform you in advance, and billing will be based on the specific policies of the instructor or venue.

Refunds and Cancellations Due to Our Company’s Circumstances

In the event that our company is unable to conduct the planned activities in full due to our own circumstances, we will refund the entire amount paid by you.
If only a part of the planned activities is unable to be conducted due to our company’s circumstances, we will refund the portion of the paid amount that corresponds to the unfulfilled part of the activities.
Our company bears no responsibility beyond the aforementioned refunds in cases where we are unable to conduct activities due to our own circumstances.

Usage of Event Material

Unless specifically stated otherwise, the content of the activities conducted may be featured on Motenas Japan’s website, social media, and in case study materials. In such cases, we will comply with the Personal Information Protection Law and other relevant legislation.